Alby Terms of Service

Last updated: 30 May 2026

These Terms of Service explain the rules for using Alby. By creating an account, using an event page, managing an event, participating in an Alby Vote event or using Alby Interact, you agree to these terms.

Plain English version: Use Alby responsibly, only upload content and people data you are allowed to use, pay for the plan or add-ons you choose, and do not use the platform in a way that harms people, events or the service.

1. About Alby

Alby provides event microsites, registration and invite-only access tools, audience interaction tools, voting tools, event emails, account management and related event technology features.

2. Accounts and authorised users

Account owners are responsible for their account, users invited to the account, event configuration, uploaded content, billing selections and compliance with these terms. Account users must keep login details secure and must not share access with unauthorised people.

Alby may restrict or remove access if an account appears compromised, abusive, unpaid, used unlawfully or used in a way that threatens the platform or other users.

3. Event content and participant data

Customers are responsible for the event content they create or upload, including text, images, video embeds, custom HTML, registration fields, voter lists, email copy, chat/Q&A/poll content and any third-party embeds or links.

Customers must only upload or collect personal information where they have the right to do so. This includes attendee lists, invite-only lists, registration data, lead-capture data, voter records and organisation or branch information.

4. Acceptable use

You must not use Alby to:

Break the law or encourage unlawful activity.
Send spam, phishing, misleading, malicious or unauthorised communications.
Upload malware, exploit code or content designed to interfere with systems or users.
Infringe intellectual property, privacy, publicity or other rights.
Harass, threaten, abuse, defame or target people or groups.
Attempt to bypass access controls, usage limits, billing rules or security features.
Run events or votes in a way that misrepresents results, access rights or participant eligibility.

5. Subscriptions, plans and add-ons

Alby plans, usage allowances and add-ons are described on the pricing and account pages. Some features may be included in a plan, optional as an add-on, restricted by product type or manually assigned for custom accounts.

Where Stripe checkout is used, access changes may depend on successful checkout and webhook confirmation. If a checkout or renewal payment fails, Alby may withhold new services, start a grace period, pause public event links or restrict account access according to the billing rules shown in the product or account area.

6. Downgrades, cancellation and lifecycle limits

Downgrades may take effect at the next renewal date. If a downgraded plan allows fewer events than the account currently uses, Alby may keep the newest events active and soft-delete or restrict older excess events according to account limit rules. Deleted or archived records may remain available to authorised users where the platform supports recovery or audit access.

7. Event availability and lifecycle

Public event links may become unavailable when an event is in draft, inactive, closed, archived, deleted, over account limits, blocked by billing state or otherwise restricted by account or event settings. Administrative records may remain available to authorised account users even when public links are unavailable.

8. Email sending

Alby may send invitation, confirmation, reminder, feedback, account, billing and platform emails. Customers are responsible for the recipient lists and email content they configure. Alby may skip, block or log emails where required for deliverability, platform integrity, account limits or legal compliance.

9. Voting and audit records

Alby Vote is designed to support structured voting workflows and audit-friendly records, but customers remain responsible for event rules, voter eligibility, voting governance, the interpretation of results and any legal or constitutional requirements that apply to their event.

10. Third-party services

Alby may integrate with or embed third-party services such as payment processors, email providers, livestream platforms, Zoom, Vimeo, YouTube, Slido or other event tools. Those services are provided under their own terms and privacy policies. Alby is not responsible for third-party service outages, policy changes, pricing changes, embed restrictions or feature changes.

11. Intellectual property

Alby owns the platform, software, designs, workflows, documentation and brand assets that make up the Alby service. Customers keep ownership of their own event content, but grant Alby the rights needed to host, display, process, transmit and back up that content as part of providing the service.

12. Beta and changing features

Some Alby features may be in private beta, active development or staged rollout. Features may change, move, be limited, be renamed or be replaced as the platform evolves.

13. Warranties and liability

Alby is provided on an “as is” and “as available” basis to the extent permitted by law. Alby does not guarantee uninterrupted service, error-free operation, perfect deliverability, third-party platform availability, specific event outcomes or legal compliance for a customer’s event setup.

To the extent permitted by law, Alby is not liable for indirect, consequential, special or loss-of-profit damages, or for losses caused by customer content, customer configuration, third-party services, internet outages, participant devices or unauthorised account use.

14. Suspension or termination

Alby may suspend or terminate access where an account breaches these terms, creates risk for the platform, fails payment requirements, misuses event participant information or is required to be restricted by law.

15. Changes to these terms

Alby may update these terms as the platform, pricing, plans or legal requirements change. The updated date above shows when this page was last revised.

16. Contact

For questions about these terms, contact privacy@alby.live.